Özet:

Operational excellence ensures that customer expectations are met by continuously improving the processes through which a business operates. However, it should not be considered as a strategy for pushing change, but a way of preparing and allowing employees to deal with it. The objective of the study is to understand the current state of operational excellence in Orcinus Process Technologies Private Limited and the underlying difficulties and obstacles to design a new model or approach, study the relationships between existing operational excellence techniques and innovation strategies and investigate the importance of several management functional units in the firm such as human resources, strategy, marketing, and finance in adopting operational excellence approaches. The phenomena being studied is the result of context-dependent organisational behaviour, it cannot be recreated in computer or laboratory. As a consequence, data gathering and statistical analysis were carried out objectively, with no intentional bias. During study increased evaluations were found for organisational flexibility and also the cultural commitment to excellence. The well-balanced relationship between operational excellence and organisational culture not only fostered, but also greatly facilitated, the continued expansion of organisational flexibility.

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