Abstract:

In terms of organizational efficiency, the concepts of organizational support and psychological capital come to the fore as the most important factor in increasing the job satisfaction levels of employees. In this study, it was investigated whether psychological capital has an mediating role in the effect of perceived organizational support on job satisfaction. For this purpose, data was collected from 267 employees working in 4 and 5 star hotels in Gaziantep province via questionnaire. In the analysis of the data, confirmatory factor analysis, correlation and reliability analyzes were performed and the model's goodness of fit tests and regression analysis were performed with the structural equation model. In order to test the mediation role, the significance of indirect effects was examined and the boostrap method was used for this. As a result of the analysis, it has been determined that psychological capital has a partial mediating role in the relationship between perceived organizational support and job satisfaction

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