Özet:

The study aims to identify the complaints about the problems experienced in the COVID-19 vaccine application process on the internet portal named "sikayetvar.com" to determine the preventable problems encountered in the vaccination process and not to miss the vaccine opportunities. The mixed (quantitative and qualitative) research is carried out by including all the complaints about the vaccination process on a popular complaint site (sikayetvar.com) since the first date of COVID-19 vaccination in Turkey. In the study, 871 complaints are identified between January 2021 and March 2022. It is determined that periodic fluctuations in the monthly distribution of complaints increased, especially between June 2021 and September 2021. Complaints are divided into nine themes. Themes are the problems experienced by those who are and cannot be vaccinated in the health institution, those who could not get a vaccination appointment, issues related to education, participation in social activities and travel, quarantine, negative attitude of health personnel, and the demand for home vaccination service of risky groups such as elderly and disabled individuals. Focusing on the solution of these themes by health care providers would ensure that they can better cope with the upcoming epidemics.

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