Özet:

The concept of governance that the classical government is based on authority relations with standardized rules and rules, which holds the human model in front of its formal, economic interests, is not in line with today’s demands and expectations. The quality of public services and citizen satisfaction in the classical administration has never been at the desired level. It can be said that the majority of the lack of understanding of governance is possible with the new understanding of public administration. The new public administration has the characteristic of opposition to the bureaucratic paradigm of the classic administration. This approach, which provides multi-actorability, interoperability and participation in management, defends the limitation of the powers of the central administration in the presentation of public services, the applicability of private sector management techniques to the public. The important actor in the discovery of how the new public administration principles are applied by the public sector is the people who benefit from the service. Citizens' perception of service helps to reveal the sizes of the application. In this study, it is to reveal the perception of citizens of how the new public administration concepts are applied in health and health institutions, which are important public services, and to evaluate the new public administration concepts from this perspective. In the study, the Van Education and Research Hospital took an example and the Van Education and Research Hospital tried to measure the level of perception of citizens about how new public administration practices were implemented. The results of the survey, selected by random sampling method and applied to 400 people, are the way the new public administration principles were largely adopted and implemented in the public hospital subject to the research.

Anahtar Kelimeler: