Abstract:

In the globalized world context, human resources play a key role in achieving the goals and goals of the institutions and ensuring their continuity. The communication of human resources within the organizations with each other also significantly affects their commitments to their institutions. This study has studied the impact of hotel workers in the accommodation industry, where different cultures continue to work together, on their commitments to the institutions of the informal communication process. Research in the universe of five-star hotels operating in Alanya was preferred because all departments were separated because it was considered to be a more corporate structure. As a result of the service sector, customer-focused work prevents the differentiation of expectations from the point of view of the employer and the business. The survey of 91 hotels in Alanya was conducted taking into account the data of a total of 401 participants. Data was analyzed using the SPSS 24,0 program for statistical analysis. According to the research, the demographic characteristics created by the liabilities to the institutions of informal communication established between the business in the enterprise, informal communication and corporate liabilities scales and subdimensions have been addressed. The findings that appear were concluded with the corresponding tables and shapes.

Keywords: