Abstract:

The main objective of this study is to determine the forms of income management application and the state of application in the 5 star hotel enterprises operating in Konya, the views of employees in the management position in the enterprises to the income management practices, the changes that can be shown according to the customer profile and whether the income management department in the enterprise exists or not. Method - For example, the top managers of the 5 star hotel companies operating in the province of Konya in 2020 have been selected and preferred the method of sampling according to the purpose of the sample methods that are not based on probability. Using the package programs that match the data obtained as a result of the survey, reliability and validity (factor analysis), standard deviation, arithmetic average, frequency, percentage distribution, normality (Kolmogorov-Smirnov) and differentiation (T-test and Anova) tests were implemented. The findings - The results of the research show that in hotels where the research was done, income management practices have been used more in recent years and that most using income management practices have a income management manager. It was also concluded that the differentiation tests between the assessment of the income management and the various selected groups, such as monthly income, customer profile, the finding of the income manager and whether or not the income management committee was established, were not meaningful. Debate - When the literary scan on this topic is done, it appears that more factors such as demographic characteristics and the duration of the business activity are considered as factors that can make differences on income management practices. In this study, factors that could produce different results on income management practices, such as monthly income, customer profile, the finding of the income manager and the obligation to find income management, were subjected to statistical analysis. Although there is no meaningful difference in the results of the analyses, the research has a reference feature for the research to be carried out in the future, both from the different perspective it provides to the field and from the original literature.

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