Özet:

In addition to the fact that human resource is an important factor that determines the service quality in hospitality businesses, it has a key role in the success of businesses. It enables them to gain a competitive advantage. Frequently examined by researchers in recent years, the concept of work engagement is an effective issue in increasing the productivity and efficiency of human resources. Engaged employees contribute to the increase in service quality while providing competitive and cost advantages to businesses. In this context, it is thought that one of the ways to increase the work engagement of the employees of the chain hotel businesses is related to the quality of work life and the perception of corporate social responsibility. This research was carried out on the employees of chain hotel businesses in Trabzon to examine the effect of the perception of work life and corporate social responsibility on work engagement. Three hundred forty-three valid questionnaires were obtained from the employees of the chain hotel business in Trabzon. The research model used a correlation analysis to determine the relationship between quality of work life, perception of corporate social responsibility and work engagement. Then regression analysis was to determine the cause-effect relationship between the concepts. According to the results of the correlation analysis, it was found that there is a statistically significant, positive and moderate relationship between the quality of work life and work engagement. Moreover, it has been determined that there is a significant, positive and moderate relationship between the perception of corporate social responsibility and work engagement. According to the results of the regression analysis, it was concluded that the quality of work life and the perception of corporate social responsibility have a statistically significant effect on work engagement. As a result, it has been determined that increasing the perceptions of employees’ quality of work life and corporate social responsibility increases their engagement.

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