Özet:

Some studies on the problems that Syrian refugees experience in the post-access, diagnosis, treatment and treatment processes have been included in the field in the summer. But the aim of this study is to identify the images of healthcare staff according to the opinions of Syrian women refugees. It can be stated that this characteristic is different from other studies. For this purpose, a face-to-face conversation was conducted with 18 Syrian refugee women living in Konya using a semi-configured conversation technique of quality research techniques. According to the research results; the image of health personnel working in various hospitals in Konya has been evaluated behavioral and professional. According to this, the behavior of the healthcare staff is positive, but it can be said that patients should answer their questions, recognize the complaints for more time in terms of listening, keep refugees on the front of their emotional conditions, and use a more gentle and respectful communication language. The medical staff have been informed, experienced, accurately behaved in the work, but according to some participants the diagnosis and treatment cannot be done in full, therefore the medications given are not effective and the process of treatment is also extended. In this regard, the medical staff’s professional image is considered more positive than the behavioral image. As the source of this situation, it is estimated that there is a communication problem that arises due to the fact that Syrian refugees don’t know enough Turkish.

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