Abstract:

Aim: In this study, it was aimed to determine the level of burnout and turnover intentions of emergency service staff and to examine the relationship between these two variables. Material and Methods: This cross-sectional study was conducted in four different training and research hospitals in Ankara. The study was conducted with a total of 414 people, including 130 physicians, 215 nurses and 69 health techs/technicians who agreed to participate. The participation rate was 80%. Questionnaire method was used in the study. The questionnaire included "Sociodemographic Characteristics Form", "Maslach Burnout Inventory (MBI)" and "Turnover Intention Scale (TIS)". The analysis of the research data was performed with SPSS 23.0 statistical program. Results: The age range of the participants was 18-55 years and the mean age was 32.7±6.1 years. 65% of the participants were female, 52% were nurses, and 55.1% were married. The mean scale scores were (61.6±11.9) for MBI and (2.9±1.7) for TIS. There was a positive, moderate, statistically significant relationship between MBI and TIS (r=0.623; p<0.01). It was found that emergency department staff had high levels of burnout and moderate levels of turnover intentions. Women had higher levels of emotional exhaustion than men, and physicians had higher turnover intentions than nurses and health techs/technicians. Conclusion: It was observed that as burnout increased, turnover intention also increased. It is considered that health policy makers and administrators should make structural and functional reforms to reduce burnout and turnover intention in emergency department staff.

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