Özet:

The concept of emotional labor is briefly defined as the behavior that needs to be done against customers. It is known that this behavior is used quite a lot in the health sector, especially in the nursing profession group. In this study, it is aimed to obtain in-depth information about the emotional labor behavior and efforts to reveal the social reality about emotional labor behavior in nurses, which is an important element of the health system, while serving in working life. In line with this goal, interviews were conducted with nine nurses work in a public hospital operating in Eskisehir, with a semi-structured interview form created within the framework of a qualitatively phenomenological pattern. The findings were examined by the content analysis method, and various interpretations and inferences were made. The main findings of the study are illustrated by conceptual coding, the themes of process sub-dimensions, and positive and negative effects on emotional labor behavior. One of the analytical results of this study is that the emotions that stand out in emotional labor representation are expressed as very useful in conscience, compassion, and the patient's condition at the time of treatment.

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