Abstract:

Purpose - This research aims to examine the reports of organizations operating in the field of technology to show how Industry 4.0 shapes the workforce differences. Method - To this goal, a documentary analysis of the reports of organizations related to technological progress, change and transformation has been carried out. There were 21 reports from 3 organizations to be evaluated. The lack of sufficient reporting and academic work in this field is the fundamental limitation of our study. As only the institutions in Turkey are assessed, this is another limitation. Results - Results obtained on the basis of multi-level analysis (i) the legal/legal challenges at the macro-social level, government policies and compliance requirements; (ii) the level of service quality and interaction with stakeholders at the mezo-organic level and (iii) the micro-individual level differences approach and the working psychology. Discussions - The main contribution of this research to literature is to show that minorities and disadvantaged groups are excluded in the studied reports and academic studies. It is therefore recommended that future studies on Industry 4.0 take into account the workforce differences and how technology shapes the differences to protect them from digital discrimination.