Abstract:

This study aimed to know how to achieve performance excellence through Cloud Computing Atmosphere -Applied Study at Zain Telecommunications Company- Jordan. To achieve this, a questionnaire was distributed to the sample of the study at middle and top management levels, (84) valid questionnaires recovered. The study concluded with some results, the most appearant that: Zain Telecommunications Company use Cloud Computing at high rates, performance excellence also at high level, there is a significant statistical effect of Cloud Computing on performance excellence as a whole and on all its indicators (Strategic planning, Operations management, focusing on markets and customer, Workforce, Collaboration and sharing knowledge, Suppliers, and Services development) at (α ≤ 0.00). Researchers recommend Zain Telecommunications Company management and staff to expand using Cloud Computing in all levels and functions in the company, reinforce using of Cloud Computing in performance excellence with all its areas, and aware employees in the company about how the company can achieve performance excellence by using Cloud Computing tools. Key Words: Performance Excellence, Cloud Computing, Zain Telecommunications Company, Jordan.

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