Özet:

The aim of this study is to search the reasons of the paitnes choose Türkiye and the satisfaction rates of the treatment services they receive. In the study, the opinions of foreign patients traveling to our country to benefit from medical tourism were taken by face-to-face survey application in a hospital of a private hospital group. A cross-sectional, descriptive and correlational study was conducted. Descriptive statistics were used to analyze the data, independent sample t test was used to compare two independent groups according to normal distribution, one-way variance analysis was used to compare more than two independent groups, and Games-Howell test was used to determine the groups. According to the findings of the study, the gender, marital status, educational level and region of the patients affect the satisfaction levels. The satisfaction levels of female patients in terms of gender, married patients in terms of marital status, patients with an educational level of high school and below, and patients from Europe and North America in terms of region were found to have higher satisfaction levels. As a result, the satisfaction levels that will affect why the patient chooses the hospital and recommend the hospital are directly proportional to the satisfaction they receive from the doctor, hospital and health services. Trainings can be organized to increase the awareness of doctors and nurses about medical tourism and communication with patients and relatives. In order to gain patients by country, more patients can be reached by participating in various fairs and necessary advertising activities.

Anahtar Kelimeler: