Abstract:

Emotional labor and aesthetic labor in the tourism sector are considered important for the success of businesses. Due to the importance of the subject, the development of research on emotional labor and aesthetic labor in the international tourism literature has been a matter of curiosity. In this context, bibliometric analyzes were made using certain parameters of articles on emotional labor and aesthetic labor in Science Direct, Taylor & Franchise, Scopus, Emerald Insight and Web of Science databases. One of the most important parameters is the distribution of keywords. Keywords are important in guiding researchers in determining the subject trends of articles. According to the findings, it has seen that the keywords related to emotional labor have been concentrated in the words emotional labor, surface acting and sincere acting. In the study, it has been determined that emotional labor has been mostly examined in terms of emotional intelligence, intention to leave, emotional exhaustion, job satisfaction, burnout, perceived organizational support, outcomes, emotional incompatibility, customer service, job stress, emotions, service performance variables. Since the number of articles on aesthetic labor is quite low, it has been determined that there is no focus on a specific area in terms of keywords.

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