Abstract:

It has shown that there is a very limited number of studies in national and international literature that study the emotional work and their professional commitments by lawyers who perform an extremely important role in society and are one of the key actors of the justice system. The aim of this study is to study the impact of emotional work that lawyers show on their professional commitments in their interactions with their clients. In this study, where the Nicel research method was adopted, a verifying factor analysis for the data obtained through the survey from 270 lawyers registered in Muğla Barosuna was carried out and correlation and regression analyses were applied to test the research hypotheses. According to the findings of the study, surface behavior has been found to have a positive, deep behavior on continuity and normative commitment positive effect on emotional commitment. In addition, it has been found that natural behavior has a negative and meaningful impact on emotional professional commitment, unlike what is expected. In fact, this is a very interesting conclusion. Because in the literature of emotional work, it is discussed that the natural and profound dimensions of behavior have positive consequences in terms of superficial behavior in terms of employees.

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Abstract:

It is observed that in the related national and international literature there are limited numbers of studies on emotional labor and occupational commitment of lawyers, who are accomplishing a crucial task in society and are one of the basic actors of justice system. The porpose of this study is to investigate the impact of the emotional labor displayed by lawyers in their interaction with their client on these lawyers’ commitement to their occupation. In this research that adopts quantatative methods, a conformative factor analysis is conducted on the data obtained from 270 lawyers registered to Muğla Bar Association, and correlation and regression analysis are employed to test the research hypothesis. According to the research results, surface acting influences continuance and normative commitment positively, deep acting impacts affective commitment positively. In addition, it was found that genuine expression had a negative and significant effect on affective occupational commitment, contrary to what was envisaged. In fact, this is a surprising finding. Because in the emotional labor literature, there are views that genuine expression and deep acting dimensions have positive consequences for employees, compared to surface acting