Abstract:

The aim of this study is to determine the mediating role of job satisfaction in the relationship between organizational commitment and employee performance. The importance of the study is that a model related to these three concepts is proposed and this model is tested. In the study, research method was chosen as quantitative research method and research type as correlational research. Data collection technique is the questionnaire technique. The sample of the study consists of 2793 administrative staff working at a state university in the 2019-2020 academic year. 600 questionnaires were distributed to the relevant personnel, and 324 of the distributed questionnaires were collected and answered. As a result of the necessary investigations, 280 out of 324 questionnaires were deemed suitable for analysis. In this study, it was determined that external satisfaction is in the “full mediating role” in the relationship between emotional commitment and employee performance. In the relationship between attendance commitment and employee performance, the result is that internal satisfaction is in the "partial intermediary role".

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