Özet:

OBJECTIVE: The communication systems within organizations are considered one of the most important processes influencing organizational effectiveness and management success. This descriptive study was carried out to determine the kind of communication system used in hospitals and the problems experienced by nurse managers in this system. METHODS: A questionnaire designed from the literature by the researchers was used in this study. The questionnaire includes 38 questions on personal attitude variables of nurse managers, the communication systems in hospitals, how nurse managers use the system, the problems faced by nurse managers and the attitudes of nurse managers as active listeners. The study sample was composed of 259 nurse managers from 17 hospitals. RESULTS: It was determined that the organization chart of hospitals demonstrated communication lines in general with verbal communication chosen over written communication, and the communication via phone was the most used method both within and outside the organization. In addition, 46.7% of managers used direct phone communication while 45.6% used computer communication. 33.6% of managers found the communication system well-functioning. However, nurse managers had problems with communication outside of the organization, with arranging meeting hours and with communication between their juniors and seniors. In addition, it was found that nurse managers were not good listeners. CONCLUSION: It was determined that communication systems in hospitals were not functioning well, and communication technology was not adequately used; consequently, it was suggested that nurse managers should become better listeners, and be trained in meeting management and computer use. Lastly, they should be provided with direct telephone and secretarial support.

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