Abstract:

This paper presents the results of research that aimed to investigate the effect of the perceived organizational support level and some socio-demographic characteristics on the level of organizational commitment in a luxury concept hotel business environment. The demographic data consists of the age, marital and educational status, working time in current organization, total working time and working position of the hotel personnel. Surveyed organizational commitment levels were broken down to the levels of affective commitment, continuance commitment and normative commitment. The sample of the study consists of 177 people who work in the luxury concept hotel businesses in Istanbul in 2018. Specially designed forms were used to collect socio-demographic data along with the corresponding perceived organizational support and the organizational commitment levels. Relational screening method was used. Results of the research reveal that there exist a positive and significant relationship between the Perceived Organizational Support and the Affective Commitment and Organizational Commitment levels. Findings also indicate that variations in certain demographic characteristics lead to a significant differentiation on the resulting levels of organizational commitment.  

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