Özet:

In this collection, the participation of patients in healthcare services and the partnership approach and the reflection of the quality and outcomes of healthcare services were assessed in the light of current literature. In recent years, patients have been examined to indicate their expectations from the service.  Some studies have shown a positive correlation between the patient-related experience standards "Patient-related experience mesaures" (PREM) and the patient-related outcome standards "Patient-related outcome measures" (PROM) and health care outcomes, but serious evidence is still needed. On the other hand, the more patients participate, the better results and the less cost are achieved. Moreover, discussions have begun on the role of patients and their representatives in the health quality improvement tools. Patient-focused standards, in addition to making a joint decision with the patient, want to see the patient’s perspective in the organization’s quality studies. So far, studies have shown that the active participation of patients positively reflects the patient’s satisfaction, the service process and results, the cost and even the satisfaction of the employees.

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