Özet:

The information sector is changing and developing very quickly with the influence of the technologies it contains. It is very important for companies to pursue this change to be able to compete with their competitors and provide customer satisfaction. Therefore, it is necessary for companies to continue their activities to make smooth and innovative progress in the information technology infrastructure. This situation is critical especially for companies operating in the banking and financial sectors. It is also important that competition is intense in these sectors as easily accessible as the variety and quality of the service offered. Mobile applications, the possibility of trading through the internet, chatbots in this industry both increase customer satisfaction and self-service applications save from the cost of operational workforce. In this study, the general characteristics and success criteria of the 4 different software development projects that are involved in the different functions of the mobile application of a leading company operating in the banking sector in Turkey and work with different project management methods such as Scrum, Kanban and Shelale were analyzed. The main and sub-criteria that these four projects need to be successful is determined by the expert opinion. Of the multi-criteria decision-making methods often used in literature, the weight ratio for criteria was determined by the AHP method and then success ranking was made by the TOPSIS method. The study found that projects implementing flexible project management methods such as Scrum and Kanban in the software development department were extremely successful in terms of all criteria.

Anahtar Kelimeler:

Özet:

The information sector is changing and developing very rapidly with the effect of the technologies it contains. It is very important for companies to keep up with this change in order to compete with their competitors and provide customer satisfaction. Therefore, in order for companies to continue their activities, they need to progress smoothly and innovatively in information technology infrastructure. This is especially critical for companies operating in the banking and finance sectors. In these sectors where competition is intense, it is important that the type and quality of the service provided is easily accessible. Mobile applications, the ability to make transactions over the internet, chatbotlar increase customer satisfaction of companies in this sector, as well as self-service applications saves the cost of operational labor. In this study, the characteristics and success criteria of 4 different software development projects which use different project management methods such as Scrum, Kanban, and Waterfall and located in the different functions of a mobile application of a leading company in operating in the banking sector in Turkey were analyzed. The main and sub-criteria that these four projects need to be successful are determined according to expert opinions. The weighting coefficient for the criteria was determined by AHP method, which is one of the multi-criteria decision making methods frequently used in the literature, and then success ranking was performed by TOPSIS method. As a result of the study, it is seen that the projects that implement agile project management methods such as Scrum and Kanban in the software development department are highly successful in terms of all criteria.