Özet:

School managers, teachers, students and guardians about class management can have different perceptions. Good management of the class is the most important step towards achieving the goal in education-education. Class management is the first and fundamental stage of education management. The quality of education management depends on the quality of class management. The purpose of the research is to explore the tools of conflict resolution and motivation that teachers use in crisis periods, class management. In this study, the research model is used from the qualitative research methods (fenomenology). The work group consists of 20 teachers. The data was obtained using the "Semi-Structured Interview Form". By carrying out content analysis of the data, categories for coded data were created and the result of this study were categories such as "Class Measures", "Effects on the Class Management Process", "Contributing to the Class Management Process" and "The Motivation Tools Used in the Class". In the analysis, the content analysis was used, the validity used in quality research. The importance of well-known the concept of class management in the research findings has come to the conclusion that solutions strategies and motivation tools should be effectively used in the class management process.

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