Abstract:

This study was carried out in tourism enterprises where the quality of service and customer satisfaction are directly related to the performance of employees, with the aim of exploring the role of the human resource unit in the identification, prevention and prevention of problems arising from performance assessment activities. Performance assessment is one of the most important human resources functions for service enterprises, especially where labour factor is determining in production. Performance assessment is a process that provides a variety of benefits for employees, managers and the business itself. Planning, implementation, conclusion and assessment of the results of this process that directly affects the efficiency of the business is very important. However, despite this importance of performance assessment, there are discussions on how correct it was performed and how accurate the results were. Given the importance of employee performance in service enterprises, the resources available in this study for the purpose of evaluating theoretical and practical studies of performance assessment and the information obtained within the existing practices have been scanned by the method of document review. It is also intended to identify the issues related to the performance assessment in tourism enterprises by combining the results they obtained on the basis of the individual experience and observations they have experienced in the tourism industry with the data they obtained from literature. The study included the role of the Human Resources Department in solving the problems identified in the results of the study and the solutions recommendations.

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