Özet:

Objective: This study was carried out to measure the satisfaction rates of the patients treated at Suleyman Demirel University Cardiovascular Surgery Clinics and to provide a feedback about the healthcare. Method: 99 consecutively hospitalized patients were enrolled in this study with coronary artery disease, carotid artery disease, varicose veins, deep venous thrombosis or peripheral arterial embolism treated either surgically or medically between May 2011 and June 2011. We used survey forms that consists of 19 questions produced by the researchers as a medium of data collection. Mental disabled or emotional weak patients were not included in the study. The results: 65. 7% of the study population were male and 82. 8% were literate. Satisfaction rates were 93. 9% for medical admission and outpatient services, 96% for assistant healthcare staff services, 87.9% for responsible specialist, 94.9% for physician residents, 79.8% for technical hardware, 87.9% for hospital hygiene, 69.7% for catering services and 83.8% for visiting hours. 91.9 of the patients declared that they will advise our center to their friends and relatives. Discussion: The results of the study showed that most of the patients were satisfied with treatment services. These surveys may be useful if applied regularly with certain intervals. Key words: patient satisfaction, cardiovascular diseases, health services, hospital-patient relationship

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