Özet:

One of the most important cornerstones of the Indian economy is the service industry. The performance of this sector is a result of the performance of other industries. A restaurant revolt is now taking place in India. The restaurant industry in India is predicted to expand at a rate of 7-8% annually, with organised restaurants' market share likely to triple by 2015. In this competitive market, where there is a wide range of catering venues from fast food, chain brands, specialised or themed, to high-class Michelin star restaurants, many new enterprises fail during the first few years of operation. Those that are successful must make sure they identify strategies for elevating and satisfying the overall client experience. rising numbers of nuclear families, and demographic More Indians will try eating at restaurants as a result of changes in per capita income and shifting dietary preferences. Indian cuisine in the modern day uses a variety of distinct culinary techniques that are influenced by many different traditions and cultures. Every state has its own cuisine, and the majority of them have unique dishes. Being customer-focused is the key to any firm succeeding in gaining and keeping clients on this globalised platform. Businesses designed to provide an outstanding product or services and experiences from the minute a consumer decides to enter the building until they leave, and to some extent beyond that, to ensure they leave wanting more. A restaurant or other service-based business might succeed or fail depending on the customer. The owners and management of these businesses must learn to take the full customer experience into account. The focus of the current study is to use factor analysis to investigate the factors influencing restaurant patron satisfaction in Navi Mumbai. To examine the effects of factors on demographic variables, additional regression analysis is conducted

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