Özet:

Within the context of global education studies, the improvement of the special education process and its sustainability are becoming increasingly important. In this sense, studies on a national basis represent examples of different globalized educational processes.In this study, data was produced using qualitative research methods and content analysis. Observation, voice recordings and interviews were used as the data gathering technique. According to the observation results, the themes were created and were analyzed. The sampling area of the work was selected from the special education institutions in the Esenyurt and Küçükçekmece regions of Istanbul. A total of 12 school directors (eight female and four male) were interviewed in Turkey, who are managers in special education institutions in Istanbul. Interviews were held on the problems experienced in special education and rehabilitation centers. The suggestions for the sources of the problems of the managers were evaluated and solutions were provided to the family-institution-staff relations in order to increase the quality of education. By focusing on what the expectations of education and family relations are in terms of education; alternatives have been identified for the bureaucratic process to work faster. Regulation of special education process and health services and processes for fast service procurement are discussed.

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