Özet:

The study was conducted to measure the degree of participation in decision making in food & beverage departments of selected hotels in the Miami Dade area and develop an effective participation program for their use. The information pertaining was derived through the research of relevant literature. In the selection process, two hotels from four different categories were drawn. Data was collected through questionnaires which management and non-management employees of these selected hotels completed. The significant finding of the study was that the management style in these departments is much closer to authoritative than to participative management. The conclusion was that participative management is essential to increase the degree of participation in decision making in these departments.

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