Özet:

The aim of this study is to reveal the importance of emotional labor theory in terms of educational organizations. Educational organizations are one of the educational environments where the student's communication and interaction is experienced at the most intense level, so the emotions are most active. In this communication and interaction environment, teachers who need to have attitudes and behaviors that will be a role model for students should sometimes be able to manage, change or suppress their feelings. Because from the management point of view, teachers are expected to be able to suppress their negative emotions by taking away from the emotions they actually feel when needed, to show more positive emotions, especially by showing inner emotions, to show emotional work. In this regard, a healthy organization should have a strong organizational culture based on values, educational organizations need teachers who are able to demonstrate emotional work behaviors, who are able to regulate their feelings and change their feelings in a way that is compatible with the organizational goals. This is due to the need to improve the quality of the educational service offered to students.

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