Abstract:

In recent times, there is an increase in the number of firms that seek for ISO 9000 certification, and the discussions about ISO 9000 certification effect on firms’ financial performance is bringed up by the effect of this increase. In literature review, it is seen that there is not an agreement on this aspect.In this context, the aim of the study is to determine whether the ISO 9000 certification has an effect on firm’s financial performance. For this purpose, an empirical analysis is done in four cement firms connected with Oyak Group. The result of the analysis is stated that quality management practices has a partial effect on firms’ financial performance.Therefore, in this study, the relationship between ISO 9000 and financial performance is explicated in a different way, acquired data and literature is compared and by this way, a different point of view is gained to researchers who want to study in this field.

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