Abstract:

The strategic importance of quality management in organizations is increasing every day. Most organizations have effectively developed a perspective on quality management, competitiveness and strategic advantages in the business market. It also seems that it can be used in all organizations when considering the philosophy of overall quality. This point of view shows that there is no difference between profit organizations or non-profit organizations in terms of implementability and outcomes. In consideration of social services institutions, their own organizational structures, being human-centric, the understanding of service and the focus of the contractor, it is obvious that they need a comprehensive understanding of quality management. It is also known that individuals and groups are selective when requesting services. In this study, based on the overall quality philosophy and elements, it is explained with examples of practices on how the restructuring of institutions, better quality of service and the satisfaction of service areas can be shaped.

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