Abstract:

Irregularity of working hours in the tourism industry and forcing employees to work more than legal regulations that raises the problem of presenteeism in accommodation establishments. Factors that promote presenteeism and absenteeism in the hospitality businesses differ across workplaces and occupational groups. On the other hand, going to work despite the health problems of kitchen employees threat customer’s health and led to the emergence of new health problems. The aim of the study is determine the factors that force the kitchen workers to presenteeism and absenteeism. Questionnaire techniques were used in the data collection. Data were analyzed by frequency and variance tests. Research findings indicate that positive job satisfaction, work-related factors, organizational culture, work attendance and personal factors have positive and significant effect on presenteeism. Positive personal factors, work related factors and organizational culture have positive and significant effect on job satisfaction. Positive work related factors and organizational culture have also positive effect on work attendance. But the effect of personal factors on work attendance is not statistically significant.

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