Abstract:

Today, the public sector in Turkey, as well as those all around the world, is going through a process of change and transformation. This process of change/transformation, which is developing in parallel with the incredible developments in communication and transportation technologies, made it impossible to sustain the old traditional state approach. This transformation, which has changed the time and zone limits and perceptions fundamentally, has been forcing the contemporary states to use modern communication and management systems in line with the e-state approaches while they are supplying public services. As a result, the unwieldy bureaucratic processes and procedures have been replaced by new, rapid, reliable and transparent business processes. In this study first, the development of e-state applications in Turkey will be discussed, and then "the Service at One Step Units", which are an extraordinary example of e-state applications, will be examined.

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