The increase in the importance of the health of the individuals has led to the widespread understanding of quality care services in health care services and the more selective treatment among the related organizations in the purchase of health care services. As well as the rich source richness among the health institutions, the presentation of the service and the satisfaction of the service areas emerge as the most decisive feature among the organizations. Customer satisfaction in the health sector was researched and analyzed by a questionnaire survey at Simav State Hospital. The questionnaire about customer satisfaction in the study was applied to a total of 347 persons who were served from Simav State Hospital and randomly selected. It was found that 57% of the respondents were male, about 75% were primary school or less educated people, and those who were over 46 years of age constituted about 46% of the participants. It is understood that the most important reason why patients prefer Simav state hospital is proximity and insured, 8% of those who prefer it due to quality service. Approximately 23% of people receiving services from the hospital reported that they had to wait some time in the service process. It is stated that the waiting period is maximum 5 minutes and that it is mostly in the registration and outpatient clinics. The main purpose of the study is to analyze the factors that affect on the satisfaction of the service areas. Proposals have been made to eliminate deficiencies and lacks by determining the inadequate aspects of service quality in the study
the increase in the importance of the health of the individuals has led to the common hunger of quality care services in health services and the more selective treatment among the associated institutions in the purchase of health care services as well as the richestness among the health institutions of the presentation of the service and the satisfaction of the service areas emerge from the most difficult among the organizations customer satisfaction in the health sector was researched and analyzed by a threat at simavıt of state hospital in retained customer satisfaction in the study was applied to total compensation of those patients from the diplomacy of the insurance of the patient in the latvians of the patient in the latvians of the latvians of the latvians of the latvians of the latvians in the latvians in the latvians of the latvians of the latvians of the latvians in the latvian patients in the latvian patients in the majority of the latvian patients in the latvian patients in the latvian patients in the latvian patients in the latvian patients in the latvian patients in the latvians of the latvian patients in the latvian patients in the latvian patients in the latvians of the latvians of the latvian patients in the latvian patients in the latvian patients in the majority of the latvian patients in the patient satisfaction of the time of the latvian patients in
Alan : Sosyal, Beşeri ve İdari Bilimler
Dergi Türü : Uluslararası
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