Abstract:

Supplier selection is the identification of the most suitable supplier among  alternative suppliers while considering the expectations of the firm.  Supplier selection at hotels, where customer satiffaction is important, is a difficult problem since there are many selection criteria. In tis study, supplier selection in hotel establishments is performed using Analytical Hyrarchy Proess (AHP) which is one of the multi criteria decision making methods. Based on literature study and expert opinions, six main criteria used in supplier selection are identified. Priorities and weights of the criteria are found using pairwise comparison matrices. Application of the study is performed at two different hotels, one being a  4-star and the other being a 5-star, in Alanya district. It is seen that importance ranking of the criteria at the two hotels are different since the hotels have different customer service, eventhough they both are located in the same sector. The first two priorities for the 4-star hotel, which works with local suppliers, are quality and flexibility, respectively. On the other hand, the first two prioroties of the 5 star hotel, which works with national suppliers, are price and quality, respectively. 

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