Atıf Sayısı
11
Görüntüleme
51
İndirme
22
Sustainability for companies depends on increase customer satisfaction, effective and rational usage of resources and increases the volume of business. Both providing customer satisfaction and increase the productivity of business processes, effective process management is required. The effect of results that decision-makers change processes due to the working results, on customers is very important. In this study, a decision support application is realized with using computer technologies on customer satisfaction results access and evaluation tasks in customer relations management process.
Sustainability for companies depends on increasing customer satisfaction, effective and rational use of resources and increases the volume of business. Both providing customer satisfaction and increasing the productivity of business processes, effective process management is required. The effect of results that decision makers change processes due to the working results, on customers is very important. In this study, a decision support application is realized with using computer technologies on customer satisfaction results access and evaluation tasks in customer relations management process.
Alan : Eğitim Bilimleri
Dergi Türü : Uluslararası
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