Abstract:

Information and communication technology (ICT), which is the main indicators of the knowledge economy, has become the main factors of competitive power for the company. The aim of the study is to examine the relationships between firms' usage level of ICT and firm performance operating in the manufacturing sector. The data have been obtained from face-to-face method. The result of the study shows that ICT is used for a variety of reasons such as responding quickly to consumer demand, increasing the quality of services, customer relations development, ease of trade process. Another result concluded in this study is that ICT carries the firm to a more competitive position by increasing the firm’s productivity and develops general performance. In addition, it was found that high investment cost of ICT is more important for small and medium-sized enterprises and growth and profitability level is higher in companies that more invest in ICT. Keywords: Firm Performance, Information and Communication Techonology, Manufacturing Sector.