Abstract:

In the competitive world, the main objectives of companies are "minimalization of cost, maximization of profits, customer satisfaction and expansion of market share". 21 of 21. One of the methods that will help the business in the first quarter of the century to these goals is the "six sigma" approach. Six Sigma is a management philosophy that aims to reduce costs, increase efficiency and produce and maintain quality goods by placing the customer at the center of all its work.” It aims to improve the process continuously with the tools and methods it creates for this to meet the customer’s expectations. The aim of our study is to analyze the six sigma approaches by addressing the cycle of excellence in the process of development of quality understanding, to evaluate the tools and methods of the process of improvement, the sigma relationship with change and the number of errors/million opportunities and the sigma levels with the help of examples.

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