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  Citation Number 24
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HASTANE HİZMET KALİTESİ VE BİR UYGULAMA
2008
Journal:  
Hacettepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi
Author:  
Abstract:

During the past decade, the impact of service quality on customer satisfaction and business performance has been searched by managers and academicians. Researchers have interested on service quality management importantly. Most researchers have focused on measuring service quality by using the SERVQUAL instrument. Aim of this paper is to describe the development and usage of SERVQUAL instrument for measuring the service quality in hospitals and again to emphasize the dimensions of service quality. In addition, an application related with service quality is going to be studied in the hospital of Cumhuriyet University.

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Hacettepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi

Field :   Eğitim Bilimleri; Sosyal, Beşeri ve İdari Bilimler

Journal Type :   Uluslararası

Metrics
Article : 414
Cite : 432
2023 Impact : 0.082
Quarter
Basic Field of Social, Humanities and Administrative Sciences
Q4
398/520
Basic Field of Educational Sciences
Q4
185/239
Details
Hacettepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi