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KAMU SEKTÖRÜNDE TOPLAM KALİTE YÖNETİMİ: BİR KAMU KURUMUNDA AMPİRİK BİR ARAŞTIRMA
2014
Journal:  
Marmara Üniversitesi İktisadi ve İdari Bilimler Dergisi
Author:  
Abstract:

Abstract enThere is a wide literature regarding TQM applications in private sector, however research in the public sector are more limited. Research regarding TQM applications in public sector has focused on health and education sectors however research regarding other public institutions is rare. This research aims to determine the extent of TQM applications based on employees’ perceptions in a public agency having ISO 9001 certification in Turkey. TQM is analyzed based on Deming’s philosophy. Results indicate that employees’ perceptions differentiate according to several factors such as demographic characteristics, having quality education and participating in quality practices

Keywords:

total quality management in the public sector is an ampirical research in a public institution
2014
Journal:  
Marmara Üniversitesi İktisadi ve İdari Bilimler Dergisi
Author:  
Abstract:

abstract enthere is a wide discussion about tkm applications in private sector however research in the public sector are more limited research related to tkm applications in public sector has focused on research and education sectors however research related to other public institutions are rare this research force to determine the functionality of tkm applications based on employees’ perceptions in a public agency having nearly 9001 certification in turkey tkm is identified based on deming’s philosophy results that employees’ perceptions relative to several factors such as examples of quality education and quality education practices in quality practices

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Marmara Üniversitesi İktisadi ve İdari Bilimler Dergisi

Field :   Sosyal, Beşeri ve İdari Bilimler

Journal Type :   Uluslararası

Metrics
Article : 167
Cite : 433
2023 Impact : 0.444
Details
Marmara Üniversitesi İktisadi ve İdari Bilimler Dergisi