Özet:

Abstract enUniversity libraries have a great importance in accessing information for their intermediary role. In today’s world, developments in various areas leads to new user needs and expectations. Libraries are obliged to improve current services and to adapt new developments. The purpose of this research is to contribute to the improvement of the library services of Duzce University -a state university, was founded in 2006- by following Quality Function Deployment methodology. As a result of the research -60 academicians and graduate students of Institute of Social Sciences and Institute of Science was included- useful findings were determined that were considered to be helpful in improving library services. Putting into service the new library building was defined as the crucial factor in fulfiling the deficiencies that leads to expactation, and improving library services. Reference librarian, user-building-collection equivalent, improvement of web site are also included in important findings.  

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