Abstract:

The tourism industry is one of the most important and fast improving part of our world today. There are two reasons for these recent changes. First, people travel more often and for longer periods of time. Second, more people believe in vacation as being a necessity rather then luxury. Of course, the visitors would like to be entertained and be pleased during these trips;hospitality and higher quality of products with smiling faces by staff are the key to meet their expectations. Today, most of these travels are being planed as group travels, which covers important part of Turkey tourism industry, % 65 to be exact. To be able to stay competitive and successful in this type of tourism industry, we have to determine how we can improve our hospitality and fix areas in need of improvement. For that reason, we have had a survey completed in one of our tourism centers in Antalya, Turkey. For this study, we have chosen 4 and 5-star hotels and 1st class vacation resort that are regulated by the Ministry of Culture and Tourism. It is believed that we have to increase the number of studies to be able to bring the Turkish tourism to the level that it deserves as well as to establish a positive image and long lasting impression to help and increase tourism income for this industry.

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