Abstract:

In this study, the spread of Information Technology (IT) usage in hotel services itself and its effects on the service productivity have been examined. Some researches have been done on the subjects such as which IT has been used in the hotels, which hotel departments have taken the bigger, what benefits and advantages of the IT are and whether the productivity of the hotel has been increased by using IT. It is clear that the development trend of IT usage level in hotel services is slower compared to other industrial business. The most important reason is that there is high dependence on people in services. This dependence still persists in the sector. Besides, IT has got important contributions in high qualified and fast service for hotel customers. Moreover, it is apparent that the IT usage cuts down transaction cost and the number of stuff and it can also do the accounts more accurately and control the processes easier and evaluate the outputs better. In the study, in line with the opinions of the hotel stuff, it is tried to be evaluated what the advantages and disadvantages which are believed to be provided by IT are by means of an application study.

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