Özet:

According to the authors, the supporting theses of the knowledge society from different angles, when white collar workers accomplish the wide range works by using their computer skills, it is assumed that the work is upgraded. The aim of this study is examining the knowledge society theses through human action in practice, by taking labor process as a base. Today, the banking sector presents a rich source for this purpose. Since the 1980s, when Turkish banks begun to place themselves in the global economy, they largely invest in highly qualified labor power. This study is based on the in depth interviews that are conducted with the tellers from Istanbul and Ankara in 2013. According to the conclusions of this study, the theses of the knowledge society seem to be invalid from three respects. Firstly, today many highly qualified tellers are subjected to the positions that do not require creativity; in other words, the bond between education and employment is loosened. Secondly, the interactions with customers, which are a handicap for the degradation of the labor of the teller, become different; the speed of completing the consumer's request has priority over completing the request in a worthy way. Thirdly, technology that has the potential to make tellers get rid of a series of routines and boring work has burdened another responsibility, which is related to interaction with customers.

Anahtar Kelimeler: