Abstract:

Local governments all around the world are providing e-services for their citizens. The main driver for providing these might be the quest for improving the efficiency of public services in order to provide better public values to the citizens and the society. Whatever the motives are the scope of e-services ranges from legally mandated duties to non-mandated duties which are voluntarily provided by the local governments. Drawing on the delivery of services assigned by the laws # 5393 and # 5216, this paper explores the Turkish provincial municipalities’ e-services and their sophistication levels

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