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In order to meet human necessities, some products and services must be manufactured and be available on the market. This necessities firstly the product sector appear and then let the service sector appear and led them to reach present levels. Especially service sector greatly developed during the 20. century and its share among other economicial activities expanded. The development of service sector all over the world is also experienced in Turkey and since 1980’s there have been remarkable improvements in Turkey. With reduction of the problems confronted in the pocess of service production, quality has gained importance among all services whatever they may be. Besides all these develpments, such services as health, education, security and safety which directly affect the societies today and tomorrow has constantly gained more importance. As a matter of fact, any result which may be caused by a quality problem in these sectors will result in destructions that cannot be compensated
ın order to meet human challenges some products and services must be manufactured and be available on the market this taste firstly the product sector appear and then let the service sector appear and led them to reach present levels especially service sector during the 20 century and its share among other economic activities expanded the development of service sector all over the world is also experienced in turkey and since 1980’s have been remarkable improvements in turkey with reduction of the problems cannot be made in the pocess of service production quality has arise important among all services such as insurance services such as insurance services as this result is possible because of the result of the security result
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