Abstract:

The aim of this study is to describe the reasons of conflict in schools and how it is managed based on a case study. The research was carried out in a school in Manisa. Subjects consisted of three teachers in the department of computer, one vice principal and a principal. The case study method was used and participant observer type of monitoring was applied to collect data. The story of the case study was written based on the data obtained through observations. The case study was analyzed based on the data related to the conflict obtained through literature review. The basic findings of this study are as follows: The conflict in the organization is natural, the conflict at the department of computer is due to the limited resources, the ambiguity in sharing the duties at the department; lack of communication and power struggle. It could be concluded that managers should learn how to manage the conflict instead of ignoring it.

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