Abstract:

The purpose of this study is to investigate the impact of call center employees on the unemployment, unhappy work and work burden on the intention to leave the work. In this direction, the study first researched the concepts of non-existence, job dissatisfaction, workload and intention to leave the work in the relevant literature, and then developed hypotheses towards relationships. The concepts discussed in the study were used as research variables in the sample of employers working at the call center in the Isparta province. The survey used the survey form as a data collection technique and was obtained an available survey from a total of 114 processors. The SPSS 20 program is based on frequency, reliability, correlation and regression analysis. According to the correlation analysis, there is a positive and strong meaningful relationship between the intention of leaving the job and the inability to exist, the labor burden and the job insatisfaction. On the other hand, the regression analysis has shown that inability, labor burden and job insatisfaction have a significant impact on the intention to leave the job. According to this, it can be said that if employees are unable to work, the job burden and the job insatisfaction increase, the level of intention to leave the job will increase.