Özet:

Travel agents are known as businesses which fulfill the binding services between the transportation businesses that form the tourism industry and the businesses that offer accommodation-eating&drinking and entertainment services. However, positive and negative effects of technological developments worldwide and the social, economical and political- dimentional crises in our country are felt in the tourism sector as in all sectors. Naturally, the travel agencies are also affected by this negative progress. Uncovering the problems faced by the travel agents and the development of permanent solutions bear great importance in such an environment. For this purpose, a reseach is carried out in A group of agent in Adana in order to determine the problems of travel agents and find solutions for these problems. The questionnaire developed for the study consists of 38 questions in total which include 6 demographic questions. The questionnaire used in the study was concluded to be highly reliable with 0.753. Among the some important findings that draw attention, it was determined that the problems such as illegal travel agency activities, situations constituting obstacles to commission incomes of agencies, challenges and formalities in passport and visa issues, difficulties in finding personnel speaking foreign languages and qualified personnel shortages pose problems for the agencies.

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