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Başlangıçta özel şirketlerde uygulanan Toplam Kalite Yönetimi (TKY) sistemi, daha sonraki yıllarda kamu sektöründe de uygulanmaya başlanmıştır. Bu çalışmanın amacı, yerel yönetimlerde uygulanmaya çalışılan TKY sistemini incelemektir. Araştırmada, Gerede Belediyesi kapsamında TKY’nin belediyelerde uygulanabilirliğinin önündeki engellerin neler olduğu tespit edilmeye çalışılmış ve çözüm önerileri sunulmuştur. Bu doğrultuda kurumda Kalite Yönetim Sistemi uygulamalarını etkileyen demografik unsurlar, TKY ilkeleri, örgütsel ve yönetsel unsurları ölçmek amacıyla bir anket formu oluşturularak Gerede Belediyesi’nde çalışan personele uygulanmıştır. Anket sonuçları SPSS 22 paket programında istatiksel olarak değerlendirilmiş, Faktör Analizi ve ANOVA Analizleri yapılmıştır. Elde edilen bulgular doğrultusunda Gerede Belediyesi’nde TKY’yi destekleyen ve zorlaştıran unsurlar belirlenmiştir. Çalışmada, TKY’nin belediyelerde uygulanmasının önünde halen zorluklar olmasına rağmen çaba ve gayret gösterildiği takdirde başarılı sonuçlar alınabileceği sonucuna ulaşılmıştır.
The overall quality management system (TKY) initially applied in private companies, is also applied in the last public. The aim of this study is to explore the TKY system that is trying to be implemented in local governments. In the investigation, in the framework of the Gerede Municipality, it was tried to identify what obstacles in front of the implementability of the TKY in the municipalities and proposed solutions. In this direction, a survey was implemented to the staff working in the Gerede Municipality in order to measure the demographic elements affecting the application of the Quality Management System, TKY principles, organizational and administrative elements. The survey results were statistically evaluated in the SPSS 22 package program, Factor Analysis and ANOVA Analysis. The findings are based on the elements that support and make it difficult for the TKY in the Gerede Municipality. Though the work of TKY still has difficulties in the implementation of the municipalities, it is achieved that if efforts and efforts are made, successful results can be obtained. Keywords: Quality, Total Quality Management (TKY), Local Governments, Municipality THE APPLICABILITY OF TOTAL QUALITY MANAGEMENT IN LOCAL GOVERNMENTS: A CASE STUDY OF GEREDE MUNICIPALITIES ABSTRACT The total quality management (TQM) system which has been used in the private sector in the beginning, is also used in the public sector in recent years. The aim of this study is to examine the TQM system used within the local governments. The study is aimed at determining the obstacles for TQM system applicatias municipalities, and suggesting solutions for overcoming these obstacles in Gerede Manucipality. In this regard, a questionnaire form is formed and applied to staff of Gerede municipality in order to measure demographical, organizational administrative entities and TQM principles affecting the Quality System Applications. Questionnaire results are statistically evaluated at SPSS 22 software program and Factor analysis and ANOVA analyses are conducted. Facilitators and obstacles for TQM in Mumbai are determined by evaluating obtained results. The study reveals that successful outcomes can be achieved with further effort and determination even though difficulties in application of TQM in municipalities exist. Keywords: Quality, Total Quality Management (TQM), Local Authorities, Municipalities
The Total Quality Management (TQM) system, initially implemented in private companies, started to be used in the public sector in the following years. The aim of this study is to examine the TQM system implemented in local governments. In the study, the obstacles for the applicability of TQM in municipalities within the scope of Gerede Municipality were determined and solution proposals were presented. Accordingly, a survey form measuring the demographic elements, TQM principles, organizational and managerial elements affecting the Quality Management System practices in the institution is applied to the staff. The results of the survey were evaluated statistically in SPSS 22 package program and Factor Analysis and ANOVA analysis were used. In line with the findings, supporting and challenging factors for TQM implementation in Gerede Municipality were identified. Although the challenges exist, study reveals that successful outcomes can be achieved with further effort and determination for TQM application in Gerede municipality.
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