Abstract:

Trust is a concept that is sustainable emerging from long-term relationships and the result of past experiences and based on the quality of these relationships. Such values which creates honesty, integrity, openess, equality, participation to decision, communication, motivation inherence in trust. Related trust areas in the organization are trust to organization and trust to manager. Trust to managers is based on belief, commitment and loyalty of employees. When employees trust their managers, this trust can generalize to the organization. Trust to managers is about meeting employees’ expectations and beliefs. In this study, the relationship between trust to manager and trust to organization are examined in the service sector. For this purpose, a questionnaire which measures trust to manager and trust to organization was applied to 280 employees in the service sector. According to the results of the study, it was found that there is a strong and significant relationship between trust to managers and trust to organization.

Keywords: