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Hükümetlerin faaliyetleri, vatandaşların sosyal, ekonomik, kültürel, siyasi ve benzeri alanlarda tatmin edilmesi noktasında yetersiz kalabilmektedir. Bu yetersiz kalmadan doğan boşluk sivil toplum kuruluşlarının (STK) desteği ile doldurulmaktadır. Bu çalışmada, literatür taraması ve bazı STK’lar ile yapılan mülakatlar sonucunda bir anket formu oluşturulmuş daha sonra anket uygulamasına 249 bireyin katılımı nihayetinde elde edilen veriler analiz edilmiştir. Bu analizler STK’nın türüne göre yapılmıştır. Demografik özelliklere göre elde edilen verilerin sunulmasının ardından STK’ların hizmet performansının beş boyutu arasındaki ilişki analiz edilmiştir. Sonuç olarak bu boyutların her bir ikilisi arasında anlamlı ve pozitif ilişki bulunmuştur. Bu çalışmanın hipotezi STK’ların türüne göre STK’ların hizmet performansı boyutları arasında yer alabilecek farklılığa dayanmaktadır. Sonuçlar göstermektedir ki bu beş boyut farklılık içermektedir ve bu farklılık büyük oranda sendika ve vakıflardan kaynaklanmaktadır.
The activities of governments may be insufficient to satisfy citizens in social, economic, cultural, political and similar areas. This empty-born vacuum is filled with the support of civil society organizations (STK). In this study, a survey form was created as a result of literary scan and interviews with some NGOs and then the data was analyzed by the participation of 249 individuals in the survey application. These analyses are done according to the type of STK. After the presentation of the data obtained according to the demographic characteristics, the relationship between the five dimensions of the service performance of NGOs was analyzed. As a result, there was a meaningful and positive relationship between each of these dimensions. The hypothesis of this study is based on the difference between the size of the service performance of the NGOs according to the type of NGOs. The findings show that these five dimensions contain differences and that the difference is largely derived from trade unions and foundations.
The actions of governments may sometimes be insufficient to satisfy their citizens in social, economic, cultural, political areas etc. The gap arising from this insufficiency is filled with the support of non-governmental organizations. In this study, the data obtained through implementation of a questionnaire which is generated by considering literature review and face-to-face interviews conducted with some NGOs with the participation of 249 individuals were analyzed. These analyses were made according to the type of NGOs. Following the presentation of the data obtained according to demographic characteristics, the relationship among five dimensions of NGOs’ service performance was analyzed. Consequently, a significant and positive relationship was found between each pair of these. The hypothesis of this study was based on the difference between the dimensions of NGOs’ service performance according to the type of NGOs. The results suggested that these five dimensions differed, which was mainly originated from foundations and unions.
Alan : Güzel Sanatlar; Hukuk; İlahiyat; Sosyal, Beşeri ve İdari Bilimler
Dergi Türü : Uluslararası
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